Refund Policy

This Refund Policy outlines the terms and conditions for returns and refunds for all purchases made on our website. All transactions are processed in United States Dollars (USD), and this policy applies to customers worldwide.

We offer a 60-day return window from the date of delivery for all eligible products. To qualify for a return, items must be unused, unopened, in their original packaging, and in the same condition as received. We reserve the right to reject returns that do not meet these eligibility requirements, including used, damaged, or altered products.

To initiate a return, please contact our customer support team. Provide your order details and a clear reason for the return request. Once your return is approved, you will receive return instructions. Customers are responsible for return shipping costs unless the product is defective or an error was made on our part in order fulfillment.

Upon receipt and inspection of your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5 to 10 business days for the refund to be processed and reflected in your account. Processing times may vary slightly depending on your financial institution’s policies.

For hygiene and safety reasons, certain products are non-returnable and non-refundable. This includes any opened or used hair care products, as well as items marked as final sale at the time of purchase.

If you receive a damaged, defective, or incorrect product, please notify us immediately with supporting photos and order information. We will review your claim promptly and provide a resolution, which may include a full refund, replacement, or store credit at no additional cost to you.

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication.